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About the surveyIn today’s competitive climate the success of your organization will, to a large extent, depend on how well you understand and service your customers at every stage of their interactions with you.
As a result, Interactive Intelligence, in partnership with ITWeb, is conducting a survey to determine:
|1)||What role does your customer service experience plan play in your organisation today?|
|2)||How well is your organisation prepared to deliver customer service excellence?|
|3)||What channels and technologies for service delivery is your organisation using?|
The 2013 Contact Centre Survey was run online on ITWeb for a period of two weeks, from 25 March to 8 April..