Sentech, the commercially operated state-owned enterprise has announced some measures, which will improve the service on its broadband MyWireless product range.
Marcel Raath, Sentech's Executive of Sales and Marketing, commented as follows:
"Part of this process is setting up a platform to monitor excessive usage and downloading on the network. The past three months has shown that there are a small number of customers whose usage can be termed as 'network abuse' in terms of the paragraph headed 'excess utilisation of network resources' in our acceptable use policy. All users have accepted, and agreed to abide by, this policy and non-compliance is resulting in degradation, creating a knock-on effect for all MyWireless users.
"Obviously the situation cannot be allowed to continue and excessive usage is being monitored with a view to contacting customers to assist them with managing their usage, in order to ensure fairness for all users of the MyWireless network.
"These users might require to upgrade to a higher package or another type of service that will cater for their specific requirements."
Raath advised that some of these customers have already been contacted and are co-operating with Sentech on this matter.
He continues: "MyWireless is a contended Internet service, which means we share bandwidth with other users, and with the cost of international bandwidth being at a premium in SA, it is imperative that Sentech manages this efficiently to ensure that all our customers receive an equitable share. We are also engaging with our international partners to assist us with optimising the MyWireless network in order to restore the service to acceptable levels.
"We are confident that subscribers currently affected by the apparent degradation of the service will see an improvement over the next few weeks."
More news on new actions will be communicated on an ongoing basis.
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