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Retail leads the omni-channel push

The immediacy of retail means it's the perfect place to monitor customer experience and introduce improvements.

Effective API management

Building an application programming interface is a long-term commitment.

Intensifying reality for customers

Dealing with clients via virtual reality provides a more memorable experience.

Unsung heroes of the app economy

How to build an effective application programming interface management strategy in the South African market.

A safeguard in the digital economy

While data is being used in myriad new ways, the rules for effective governance must prevail.

Bursting the bubble

Most referral systems are not based on objective information, and are often linked to the same back-end services.

The rise and fall of IOT

Will the Internet of things make an accelerated descent into the "Trough of Disillusionment"?

From stumbling in the dark to market leader

Metrics is often overlooked or not considered seriously enough throughout the journey to automation.

To Web cache or not to?

Operators should seriously consider deploying their own caching solutions to realise the potential cost savings.

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