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Solving the legacy conundrum with BPM

Business process management can help companies leverage their investment in legacy technology as part of their digitalisation journey.

Software testing interns thrown to the wolves

Most software quality and testing internship programmes are doomed to fail, and many of these youngsters will be left discouraged.

A culture of change

The customer experience is a central theme for contact centre trends in 2018.

Dreaming the future of Africa

Emerging technologies can give society the ability to solve some of its most urgent problems.

When bots go bad

Will SA be spared the impact of the next global cyber hurricane?


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