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Datacentrix clients excel at BPM Excellence Awards


Johannesburg, 02 Oct 2009

Two Datacentrix clients, Vodacom and Medihelp, both received BPM Excellence Awards at ITWeb's inaugural BPM Excellence Awards ceremony, held at the Montecasino conference centre, in Johannesburg.

These awards represent the highest accolade for BPM practitioners in South Africa and were presented to organisations for the effectiveness of their BPM strategies and the total value of benefits received from implementing workflow solutions.

The judge's panel of independent experts presented two out of the three awards to these longstanding Datacentrix customers. "Both the Medihelp and Vodacom companies have been committed to transforming their organisations towards a process-centric culture from the start," says Charl Joubert, MD of Datacentrix Solutions. "The companies can show outstanding business gains and ROI for their investments in their K2 BPM solutions."

Medihelp received the award for its MediChron (Chronic Medicine) department's highly successful workflow process, which was designed and implemented by Datacentrix, and allowed it to derive huge value in terms of improved service and resource savings from the automation of the paper-intensive business processes. Says Joubert: "The impact of the success of the MediChron process has led to the rest of Medihelp opening up business processes for K2 workflow automation across all the customer service-oriented departments, allowing the organisation to deliver award-winning service levels to its member base.

"The BPM projects are co-ordinated and supported by Datacentrix as the vendor and value-added reseller of the K2 BPM software. Initially, we covered the full development life cycle in terms of implementation and support. Over the past six years of workflow projects, many of the workflow analysis and user support skills have been passed onto a dedicated Medihelp in-house workflow team. On each workflow project, the Medihelp analyst team perform its own 'as-is' analysis and pass the scope and detailed user requirements specification onto Datacentrix to design the architecture and develop the workflow processes. The Medihelp analyst team is then fully involved in testing the system and train the users after deployment."

For Vodacom, numerous K2 processes have been implemented by Datacentrix throughout the regional sites in various departments. From the initial success of the OPEX financial processes, the effect of the paperless environments and cross-departmental service collaboration has proved the BPM model and set the pace to demonstrate the value of workflow, especially in increased response times.

"Datacentrix is the biggest K2 workflow partner in the country and has implemented over 200 workflow processes across our clients over the years. We have brought this BPM experience to Vodacom and implemented automated processes across the organisation in both the Midrand and Cape Town locations," adds Joubert.

Says Tony Roupell, Datacentrix account manager for both the Vodacom and Medihelp clients: "Support from the executive level has been critical to the success of their automated workflow processes. When the business users see the benefits of BPM transformation, they become true believers and spread the word of success to the rest of the organisation - and that is the key to a successful BPM solution."

Both Vodacom and Medihelp were presented with awards for implementing BPM solutions based on the K2 technology platform, automating their business processes on Web-based systems that are accessible throughout the enterprise.

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Editorial contacts

Nicola Read
PR Connections
(011) 885 3141
datacentrix@pr.co.za
Stephanie Reynolds
Datacentrix Holdings
(012) 348 7555
sreynolds@datacentrix.co.za