Johannesburg, 09 Sep 2014
Integrated ICT solutions and services provider, Datacentrix, has received Cisco's Customer Satisfaction Excellence recognition for the third year running.
"Considering that the Datacentrix Cisco business unit only came into being three years ago, this is an excellent track record," states Chris Pretorius, Cisco business unit manager at Datacentrix. "Cisco Customer Satisfaction Excellence is the highest distinction a partner can achieve within the Cisco Channel Partner Programme, and sets Datacentrix apart as having achieved outstanding customer satisfaction as part of a worldwide assessment process."
The assessment, completed on an annual basis, is centred on customer satisfaction results captured within the Cisco Partner Access Online tool. This means every 12 months, the organisation acknowledges the partners attaining the highest customer satisfaction distinction within each geographic region.
"As a Cisco Gold level partner, Datacentrix takes its commitment to both its partners and its customers extremely seriously," Pretorius explains. "This type of recognition underscores our customer-centric approach and consistently high service delivery levels."