Intelleca has been named as Partner of the Year for 2008 by Genesys, an Alcatel-Lucent company. Genesys Partner of the Year awards were presented to members of the Genesys Partner Programme at the G-Force annual user conference in Barcelona.
Intelleca was honoured as the 2008 Best Partner in Africa.
Awards are based on Genesys Partner growth initiatives, successful customer implementations, and how well partners took advantage of opportunities for collaboration with Genesys during the previous year.
Intelleca invested a significant amount of resources towards joint customer service solutions, including working on joint planning and execution with Genesys to influence revenue. In addition, Intelleca aligned its strategies with Genesys to deliver comprehensive and dynamic contact centre solutions that integrate seamlessly and provide a high level of end-user customer satisfaction.
“Intelleca has helped build our market presence throughout Africa, and was the key partner in MultiChoice, a groundbreaking customer that was honoured this year as one of the world's most innovative customer service companies,” says Nicolas Kaploun, senior VP, EMEA Field Operations for Genesys.
For the past three years, Intelleca has been recognised by Genesys as a partner award winner. “This recognition serves to reaffirm the company's go-to-market ability and our track record in terms of innovation and delivery of world-class solutions that have a real impact on our customers' businesses and their customers' interaction experience,” says Michael Renzon, MD, Intelleca, a division of the Bytes Technology Group. ”We are delighted at this recognition from the world's leading customer experience management software company.”
There are five tiers in the Genesys Partner Programme, each with a specific set of benefits, training, joint marketing and certification requirements. Commensurate with each partners' investment, Genesys provides enhanced access to Genesys technology, education, and sales and marketing support. The end result allows partners to build strong relationships with Genesys and Genesys customers while gaining experience and adding references.
Share
Intelleca
Intelleca is South Africa's leading provider of innovative voice and contact centre solutions, including speech self-service automation, speaker verification (voice biometrics), contact centre on demand (CCOD), workforce optimisation and multimedia customer interaction solutions. It represents global brands including Genesys, Nuance, VoiceGenie, Audiocodes, and Microsoft, and counts many of South Africa's telco network operators and blue-chip corporates among its clients. Intelleca provides its systems integration and professional services capability to Europe, the Middle East, and Africa and Asia, and has pioneered many local and international breakthroughs. http://www.intelleca.co.za
Genesys Telecommunications Laboratories Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, Web and in e-mail. The Genesys software suite dynamically connects customers with the right resources - self-service or assisted-service - to fulfil customer requests, optimise customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4 000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organisation, from the contact centre to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency and accelerate business innovation.
Editorial contacts