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ATM fraud prevention tips from FNB

By Fleishman Hillard
Johannesburg, 13 Nov 2003

First National Bank`s Card Security Week aims to highlight the predominant fraud issues pertaining to card security.

FNB is committed to providing information that can help all consumers to keep their money secure when transacting.

Cardholders should always be aware of their security when using an ATM and should always follow these general tips to ensure their personal information is kept safe:

General security tips for ATM users:

* Never disclose your personal identification number (PIN) to anyone.

* Never use an ATM with a blank screen.

* Do not force your card into the card slot.

* Stand close to the ATM and use your body and hand as a shield to make sure nobody sees you keying in your PIN.

* Keep your hand over the card slot to make sure nobody can swap or take your card.

* Follow the instructions on the ATM screen carefully.

* Do not insert your card until asked to do so by the display screen.

* Only put in your PIN when the ATM tells you to do so.

* Avoid drawing cash late at night or when you are alone.

* Leave the ATM immediately if you don`t feel safe or you are suspicious of individuals loitering around. Come back later or use another ATM.

* Never hurry when using an ATM. Make sure you are not distracted, intimidated or rushed into your transaction.

* Never accept help from strangers when using an ATM. Always be wary of strangers asking for help. While one distracts you the other steals your card and money.

* Do not count your cash in front of the ATM.

* Avoid using ATMs in secluded areas after dark.

* If the ATM retains your card, cancel it immediately.

* Never allow a bystander to call the toll-free number on your behalf - they could be tricking you into thinking your card has been stopped.

* Always check that it is your card you get back from the ATM.

* Be aware of the daily withdrawal limits on each of your cards and decrease them if necessary.

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Editorial contacts

Vanessa Elliot
Fleishman Hillard
(011) 548 2000