Standard Bank will refund customers who were forced to use other banks' ATMs after it experienced a "hardware failure" late on Friday afternoon.
Customers were left stranded when ATMs refused to complete requested transactions after accepting customers' PINs. The transactions were terminated with a message alerting clients that the bank was experiencing "technical problems".
The bank is reluctant to reveal the cause of the failure and subsequent costs incurred. However, Peter Schlebusch, Standard Bank's deputy chief executive for personal and business banking, reveals hardware problems caused countrywide disruptions to a large portion of the bank's ATM network and debit card transactions.
"Customers who used their Standard Bank card at another ATM will be refunded the full Saswitch service fee of R6.50.
"The cost of the transaction will be automatically credited back to the customer's account at the end of the month. Customers need not contact their branch or the customer contact centre as payment will be made automatically."
Standard Bank spokesman Ross Linstrom says a verification code appears for all the customers who unsuccessfully completed a transaction and were forced to use other machines, making it possible for the clients to be reimbursed.
The bank adds that full service had been restored at all ATMs.
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