Avaya unveils '911' solutions

Avaya has unveiled technologies designed to address the urgent need to upgrade outdated 911 systems, reports Webwire.com.

Avaya Public Safety Communications Solutions enable 911 centres to adopt the advanced communications technologies required to handle the growing number and types of communications coming from consumer technologies and streamline processes for faster, more effective responses to emergency calls.

Avaya Public Safety Communications Solutions help ensure a call for help will be answered - even in the face of environmental disasters.

Altitude Software, an independent contact centre solutions vendor, has unveiled the Altitude IP Contact Centre 3.5 Release, states TMCnet.

This latest version deploys new SIP-based functionalities to achieve operational cost reductions and enforce effective monitoring in the contact centre.

The 3.5 Release is designed to further enable standardisation and virtualisation over VOIP, a rising trend among the best contact centres.

Diamond Bank, of Nigeria, has signed a partnership agreement with Weco Systems to provide effective and efficient care to its customers, says AllAfrica.com.

This development will provide a central repository of information about the bank that customers could access easily through the Cisco Unified IP Contact Centre solution.

The solution provides the bank with a professional platform for interactions with both existing and new customers.