Customers of online bank 20Twenty have reacted with elation to the acquisition this week by UK`s Standard Chartered Bank.
Customers contacted by ITWeb pledged to continue to support the bank.
Customer Rene Rhoda says the acquisition is "great news". She says she does not believe the deal will change the service to which clients have become accustomed, "unless of course it is for the greater good of man and the customers. I never ever in my life experienced the kind of care, concern and service from any other organisation but 20Twenty."
"I am very pleased to hear that somebody has finally seen the great potential in 20Twenty and that Standard Chartered has come on board," says customer Jane Weideman.
She says her only concerns are the possibility of the bank charges being increased "and that an increased client base could stretch their capability of offering the intimate and hands-on efficient service with a smile they currently deliver".
Weideman, who opened a 20Twenty account a month after the bank`s launch in 2001, says 20Twenty has been communicating directly with clients during former parent Saambou`s curatorship and receivership, and she has faith that directors and staff know what customers want.
Jody Roberts says she believes the acquisition will benefit 20Twenty. "The fact that Standard Bank used to be a subsidiary of Standard Chartered will give 20Twenty an added advantage as they will have some insight with the knowledge that Standard Chartered can offer on how the big banks operate."
The clients were surveyed without the knowledge of 20Twenty.
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