Johannesburg, 01 Feb 2005
3Com SA has announced significant enhancements to its warranty programme. The enhancements now enable 3Com to deliver industry-leading class investment protection.
The most significant upgrade is the addition of global advance hardware replacement for all rack-mounted and desktop switches and wireless devices for workgroups and small businesses.
The enhancements to the warranty programme also add advance hardware replacement to a wide range of products, including the 3Com SuperStack 3 4900 family, 3Com SuperStack 3 4400 family, 3Com SuperStack 3 3800 family, 3Com SuperStack 3 4200 family, 3Com SuperStack 3 3200 family and the Baseline Switch family.
Additionally, 3Com is extending advance hardware replacement to desktop switches and wireless devices in its OfficeConnect family of products.
"3Com understands the network investments SMEs make as well as the urgency involved with restoring that network should a piece of equipment fail," says Debbie Hunter, marketing manager at 3Com SA.
"By adding advance hardware replacement to our warranty programme, we`re backing up our products` reputations as well as delivering superior choice to the market with the highest level of investment protection of anyone in the networking industry."
3Com is offering advance hardware replacement free of charge with selected products. To get a replacement product in advance, the original product must be registered by the customer, or by an authorised 3Com agent with the customer`s proof of purchase, and an RMA number must be issued.
With advance hardware replacement, customers in the 48 contiguous US who call before Noon Pacific Time will have their replacement unit shipped that same day, with guaranteed next business day delivery. Customers in the rest of North America who call before Noon Pacific Time will also have their unit shipped the same day, with arrival in three to four business days. EMEA customers will also receive same business day shipping, in most cases, and Asia Pacific customers will receive next business day shipping.
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