Johannesburg, 29 Aug 2008
Nomad Information Systems has chosen Radical, the CRM framework from JSE AltX-listed DVT to enhance the call logging and workflow planning of pilots and roll-out of electronic payment gateways to clients.
Nomad integrates the bank, retailer and customer using transaction processing technology at point of sale, and provides a secure gateway between retailer and bank for electronic funds transfer and related processes.
Radical is a highly customisable customer relationship management (CRM) solution that provides a stable, customisable platform and framework that can cater for specific business requirements, including helpdesk operations and business process management workflows.
Before implementing the software, Nomad had been managing its client calls and workflow using different systems per customer, which was time-consuming and cumbersome. Radical offered the company a service-oriented call logging functionality, and efficient workflow management capability across its client base, which includes large, call-heavy companies such as Spar, Ster-Kinekor, Imperial Car Hire and Computicket.
"Through Radical we will better manage the logging of our clients' calls, be able to track and monitor call status, and improve our workflow processes, such as the planning of pilots and subsequent roll-outs of the Nomad product to clients," says Mark Fouche, technical director at Nomad Information Systems.
Fouche added one of the most attractive aspects of Radical was its configurability.
"Radical's ability to change according to the dynamic needs of Nomad is a considerable advantage for us, and with time we will be able to maintain the solution ourselves."
DVT business unit manager Stephen Groenewald said the short timeframe of the Radical roll out, ability to integrate with its customer's call logging solutions, together with the long-term cost benefits of the software, clinched the deal for Nomad.
"Radical also offers rich, flexible, service-oriented functionality on a stable Microsoft platform with more than 700 users across Africa. It provides CRM across the operations of any organisation," says Groenewald.
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