Prague, 23 May 2007
BMC Software began its annual European UserWorld this week in Prague, in the Czech Republic. With over 700 EMEA staff, customers and partners, the event involves user groups, technical sessions and best practices.
The keynote address by CEO Bob Beauchamp focused on, what he dubbed, the biggest culprit in customer dissatisfaction and defection - inefficient and inadequate problem detection, isolation and resolution.
He said that, over the years, BMC had evolved business service management (BSM) from thought leadership to a successful business proposition. "Through key acquisitions and carefully planned internal innovations, such as the Configuration Management Database, the company is well positioned to provide solutions covering monitoring and IT management technologies."
Alleviating pain
According to Beauchamp, BMC's new technologies deliver time-to-value for IT operations in the "crucial areas of infrastructure, application, capacity and transaction management".
He said BSM solutions today need to address service responsiveness, service quality and service cost.
"With BSM for IT operations, BSM applications fit together in an event management workflow to identify IT problems; determine their priority; and tell IT operations what it needs to address and fix them - all before the end-user picks up the phone to call the service desk.
"Swift problem resolution allows IT to alleviate pain before it is felt by the business or its customers."
Beauchamp noted BMC gives IT operations a single view to manage transaction, capacity and performance management data for physical and virtual infrastructures, by identifying issues and their potential impact sooner and proactively moving to resolve them based on business criticality.
BMC Software UserWorld 2007 runs until 24 May.
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