Contact centres unsure of standards
New research from Sabio has found that many UK contact centre operators are still unsure about the specifics of payment card industry compliance standards and how they impact their customer transactions, reports ccf online.
The PCI Data Security Standard is a set of industry-wide requirements and processes aimed at fighting credit and debit card fraud established by the leading card operators.
According to data collected during Sabio's recent UK seminar series, a third of respondents said their contact centre operations were still non-PCI compliant, while a further third were uncertain of their current PCI status.
Scottish call centre jobs at risk
The Scottish government is calling on telecoms giant T-Mobile to ditch plans to move hundreds of call centre jobs to the Philippines, according to BBC News.
Alex Salmond faced claims that Scottish staff members were being "dumped" in favour of a "cheaper overseas" option during First Minister's questions last week.
About 300 out of 500 staff employed by Telecom Service Centres in Larbert face losing their jobs and a further 118 jobs at a call centre in Greenock are also at risk.
Cisco picked to improve service
Henny Penny is utilising Cisco Unified Communications to increase customer service, improve productivity, and attract the best and brightest workforce, according to Call Centre Clinic.
According to Cisco, its Unified Contact Centre Express and Unified MeetingPlace Express solutions are helping Henny Penny realise its business goals of getting customers' issues solved more quickly and more simply than in the past.
In addition, Cisco Unified Workspace Licensing is making it easier and more affordable for Henny Penny to equip employees with Cisco Unified Communications applications.
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