Speaker



Rozina Atanassova

Head: Personalisation, Lead and Campaign Analytics, Old Mutual

Rozina applies creative and strategic skills in the conceptualising, management, co-ordination and roll-out of successful digital communications, marketing and new product development projects for both internal and external applications in South Africa and across the African continent.

She has an in-depth knowledge of the financial services and related environments with a specific focus on digital. She holds an honours degree in Business Management from the University of South Africa (UNISA, Bachelor of Commerce in IT Management from the University of Johannesburg and is a Certified Product Manager with the AIPMM since 2013.

Rozina has a track record for the development of effective digital products and services. She is a lateral thinker, an intuitive but analytical decision-maker and an effective communication strategist, with the ability to view a situation from a broader perspective.

She enjoys a challenge, isflexible, innovative and creative in applying knowledge and experience to different environments. Roszina possess excellent communication and interpersonal skills at all levels and with different cultures and interacts well on a one-to-one basis and in a group situation, at peer, superior and subordinate levels. She is assertive and diplomatic in handling sensitive and controversial issues.

Rozina Atanassova will be speaking on the following topic:

09:45
Creating an omni-channel digital experience: assessing the costs and impact it can have
  • How much does an omni-channel experience really cost?
  • Making sure you get ROI out of your investment
  • Which investments are must-haves for an effective omni-channel experience?
14:45
Panel Discussion: How to deliver a personalised service while still protecting your client’s privacy
  • Using customer information ethically to drive more business
  • Gaining customer consent when processing their data
  • Knowing what type of data you have and storing it in the best possible way
  • Assessing the purpose of customer data and using it within those parameters

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