Kershnee Ballack is a results-driven Technology Executive with over two decades of experience leading large-scale digital transformation across Africa’s financial services sector. Currently serving as CIO: Workforce and Workplace Enablement at Old Mutual Limited, she is responsible for the technology that powers the daily work experience of more than 30,000 employees across 12 African countries, spanning Workday Human Capital Management, Oracle Payroll, Microsoft 365 Copilot, ServiceNow and Observability.

With executive qualifications from MIT and Harvard, and currently completing her Executive MBA at UCT’s Graduate School of Business, Kershnee brings rigorous strategic thinking to the intersection of AI adoption, workforce transformation, and enterprise technology enablement. She is currently leading Old Mutual’s Microsoft 365 Copilot deployment programme and Workday AI roadmap, translating the promise of agentic AI into measurable productivity outcomes at enterprise scale.

A recognised thought leader and keynote speaker at forums including Gartner, DataFest, and AfricaTech, Kershnee is known for her conviction that the most critical factor in any AI implementation is not the technology itself - but the mindset, culture, and governance frameworks that determine whether it delivers human value or human harm. She has championed Justice Interrupt Protocols in AI development pipelines and built Global Capability Hubs in Durban and Hyderabad as deliberate infrastructure for equitable talent pipelines across Africa.

Kershnee is deeply committed to building Africa’s technology skills base and closing the representation gap in tech leadership. Through university partnerships, Centres of Excellence, and Global Capability Hubs, she actively creates pathways for women and underrepresented talent into high-demand technical roles. As a sponsor and mentor, she believes that growing the next generation of women in technology is not a social imperative alone - it is a strategic one, essential to building technology that truly serves the diverse communities it is designed for.

At the Brainstorm Enterprise Forum, Kershnee will speak to the workforce transformation demanded by an AI-accelerated enterprise - drawing on live experience deploying AI across a 30,000-person organisation, navigating the cultural and operational shifts required, and building the skills and trust foundations that determine whether AI becomes a true enterprise enabler or an expensive experiment.