Lucy Montague is an Information Services Governance, Solutions & Service Delivery Manager at AfriSam. Her responsibilities include information technology governance, risk management, compliance, board reporting, digital transformation oversight and responsible technology adoption. She works closely with executive leadership and governance structures to translate complex technology risks into practical governance mechanisms, dashboards and assurance models. Lucy has led the development of AfriSam's Information Services Ethical Behaviour Assurance Index, a board-level framework designed to provide evidence-based oversight of ethical technology behaviour, including privacy, accountability, transparency, responsible AI and trust.