Profile

Customer Science LabTM specialises in the development of customer and employee asset value through advanced analytics and customer science - driving sustainable revenues. We utilize asset value metrics in customer loyalty and employee reward program design, customer strategy development and VoC enablement, driving long term value for organisations. The establishment of a CUSTOMER RELATIONSHIP STRENGTHTM score is fundamental to our approach, enabling companies to effectively measure revenue drivers. This is integrated with our unique approach towards sport sponsorships with a focus on revenue generation and is supported by international research in the field.

For more information about these metrics and associated lead-indicators, please visit www.customersciencelab.com