Video: Digital transformation: a human-centric approach
Avoid a disorganised, haphazard approach to implementing customer experience strategies.
Dimension Data's South-East Africa Solutions Executive, Lauren Wortmann, says technology has allowed organisations to re-imagine the value of customer experience metrics and what they mean to their organisation.
Wortmann delves into the challenges organisations face in an attempt to implement effective customer experience strategies.
Click here to get tips on how an organisation can leverage technology, data and insight to deliver on better experiences for employees and customers.