Business Continuity Management
CX will drive business in 2020
The cloud is a vital tool to empower organisations with the solutions needed to capitalise on the customer data at hand, says Paul McIntyre, CX executive at Elingo.
Artificial Intelligence
Cloud, AI and RPA – call centres in 2020
The line between call centres and functions like finance, sales and support is blurring as companies use cross-functional experience to enhance customer service, says Ian Goss-Ross, chief executive officer of Elingo.
Artificial Intelligence
Make your contact centre your epicentre for e-commerce
It can help build revenue by ascertaining where people are on the Web site and why they are visiting a specific page, says Karl Reed, Chief Solutions Officer, Elingo.
TechForum
Elingo committed to skills development
Every person at Elingo must go through the Genesys certification and training modules process, says Karl Reed, chief solutions officer at Elingo.