Business Applications
How to integrate contact centre call recording into Microsoft Teams
Today, having the ability to record calls is vital for every contact centre, says Enghouse Interactive's Patricia Merchan.
Business Applications
The advantages of adopting messaging for customer service
Consumers check messaging apps multiple times a day, so incoming, relevant messages from businesses are unlikely to be missed.
TechForum
Five key customer service secrets from Amazon
Right from the beginning, customer-centricity has been at the core of Amazon’s DNA, says Helen Billingham, senior social media and PR manager at Enghouse Interactive.
Cloud Computing
Choosing the perfect cloud-based call accounting solution
Moving your call accounting systems to the cloud helps ensure flexibility and efficiency across your infrastructure.