Bringing people together
Microsoft Teams and other collaboration tools are transforming customer service, says Helen Billingham, EMEA marketing manager at Enghouse Interactive.
Active listening in the contact centre
Active listening can improve job effectiveness for agents, customer satisfaction and first contact resolution, says Niels Richthof, product manager at Enghouse Interactive.
02 Oct 2019
Enghouse Systems acquires Vidyo
By acquiring Vidyo's suite of video software solutions, Enghouse will extend its product offering into media and content.
13 Jun 2019
Enghouse Systems acquires ProOpti AB
Enghouse is pleased to welcome ProOpti’s customers and employees to the Enghouse Interactive organisation, says Steve Sadler, chairman and CEO of Enghouse.
10 Jun 2019