CX
Speech analytics tools use AI to analyse conversations. Identify the sentiment of conversations and know the quality of your attention.
CX
Contact centres in the cloud for banking sector: are they convenient?
Cloud software usually has a set of technologies and policies designed to ensure regulatory compliance.
Cloud Computing
Three ways a cloud contact centre can help your company grow
Ease of implementation means employees can focus on the most pressing business tasks.
Business
Enghouse highlights value of being a multinational company
Carlos Martinez, MD at Enghouse Interactive SPALAT, explains the strengths of Enghouse Interactive and its evolution in the market in recent years.