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Migrating to the cloud, what are the advantages for your contact centre?
For contact centre business, the cloud has become the solution to continue offering customers the same service without neglecting quality, says Enghouse Interactive.
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Guide to contact centre remote working solutions
Smart Staff Optimization is a set of solutions that allows companies to take advantage of the benefits that working remotely brings to the contact centre.
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Guarantee remote agent success with SSO
Smart Staff Optimization was created to deal with the challenges of a contact centre operating remotely.
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Case study: Integrating secure video communication in telemedicine
Improving patient care while also enabling more effective and faster modes of communication can save lives.