CX
Implementing the five Ps of customer service in the contact centre
Speech analytics tools use AI to analyse conversations. Identify the sentiment of conversations and know the quality of your attention.
CX
Contact centres in the cloud for banking sector: are they convenient?
Cloud software usually has a set of technologies and policies designed to ensure regulatory compliance.
Cloud Computing
Three ways a cloud contact centre can help your company grow
Ease of implementation means employees can focus on the most pressing business tasks.
Business
Enghouse highlights value of being a multinational company
Carlos Martinez, MD at Enghouse Interactive SPALAT, explains the strengths of Enghouse Interactive and its evolution in the market in recent years.