Enghouse Interactive presents BI tool
BI will not only solve incidents, but also analyse them in detail, linking them to a broader strategy and even to predict user needs, the company says.
07 Feb 2020
1:30
Jan 8, 2020

Carrying out effective analysis of VOC

According to some studies, the voice of the customer is a key pillar in the strategy of 85% of companies.

1:30
Nov 29, 2019

Manage your personnel efficiently

Integrating workforce management with an omni-channel contact centre, such as Presence Suite All-in-One, allows for efficient planning and management of personnel.