Enghouse Interactive presents BI tool
BI will not only solve incidents, but also analyse them in detail, linking them to a broader strategy and even to predict user needs, the company says.
07 Feb 2020
Jan 8, 2020

Carrying out effective analysis of VOC

According to some studies, the voice of the customer is a key pillar in the strategy of 85% of companies.

Nov 29, 2019

Manage your personnel efficiently

Integrating workforce management with an omni-channel contact centre, such as Presence Suite All-in-One, allows for efficient planning and management of personnel.