Oct 28, 2019

Debt recovery in the contact centre

Companies often struggle to adapt their tools to the business processes, resulting in low rates of debtors contacted or no amounts of debt recovered.

Aug 26, 2019

White paper: Quality management as the cornerstone to customer service

Enghouse Interactive outlines the benefits of an effective quality management tool.

Aug 1, 2019

White paper: Competitive advantages of modernising your contact centre infrastructure

Transforming contact centres is essential to improving the customer experience.