Nov 29, 2019

Manage your personnel efficiently

Integrating workforce management with an omni-channel contact centre, such as Presence Suite All-in-One, allows for efficient planning and management of personnel.

Oct 28, 2019

Debt recovery in the contact centre

Companies often struggle to adapt their tools to the business processes, resulting in low rates of debtors contacted or no amounts of debt recovered.

Aug 26, 2019

White paper: Quality management as the cornerstone to customer service

Enghouse Interactive outlines the benefits of an effective quality management tool.