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Manage your personnel efficiently
Integrating workforce management with an omni-channel contact centre, such as Presence Suite All-in-One, allows for efficient planning and management of personnel.
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Debt recovery in the contact centre
Companies often struggle to adapt their tools to the business processes, resulting in low rates of debtors contacted or no amounts of debt recovered.
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White paper: Quality management as the cornerstone to customer service
Enghouse Interactive outlines the benefits of an effective quality management tool.
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White paper: Competitive advantages of modernising your contact centre infrastructure
Transforming contact centres is essential to improving the customer experience.