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Vidyo helps health systems mitigate coronavirus risk
The Vidyo Telehealth solution enables hospitals to protect front-line staff and patients by supporting self-isolation and quarantine scenarios.
Enghouse Interactive presents BI tool
BI will not only solve incidents, but also analyse them in detail, linking them to a broader strategy and even to predict user needs, the company says.
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Carrying out effective analysis of VOC
According to some studies, the voice of the customer is a key pillar in the strategy of 85% of companies.
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Manage your personnel efficiently
Integrating workforce management with an omni-channel contact centre, such as Presence Suite All-in-One, allows for efficient planning and management of personnel.