Johannesburg, 28 Oct 2019
Inefficient services have a great impact on debt recovery strategies. Companies often struggle to adapt their tools to the business processes, resulting in low rates of debtors contacted or no amounts of debt recovered at all, since there are no automated processes or the existing set-ups are not optimised.
In order to improve the management of these processes both in front- and back-offices, companies need to make the most of the technology. Using tools specifically designed to execute, and manage the best strategy possible, to be able to maximise recovery with the least possible amount of resources and effort.
In this article, we show you how to get the best performance by applying our contact centre technology and adapting it to the most frequent needs of debt collections services. This translates into a 20% increase in contactability and a 10% improvement of debt recovery rates.
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