Mar 18, 2019

Achieving painless IT documentation

If an IT document solution can reduce risk and decrease cost, it is an essential business operations no-brainer, says Gerhard Conradie, MD of Evolv Networks.

Feb 8, 2019

Use social theory to design IT services

Customer loyalty thrives on companies rolling out IT services designed by the people at the customer coalface, and sociology theory tells us how, says Gerhard Conradie, MD at Evolv Networks.


Why IT service management?

Adopting cutting-edge tech, reducing costs and ensuring good governance are some of the many good reasons to adopt an ITSM strategy, but it is fundamentally designed to help align IT systems to what the business, not the IT department needs, says Gerhard Conradie, MD of Evolv Networks.