Genii Ai, is a SaaS development company

Genii Ai started in 2013 by a team of executives with extensive experience in B2C customer service and sales .

We are passionate about customer experience (CX).

The current team consists of Business Analysts, Data Scientists (PHDs), Software Engineers, Subject Matter Experts, Certified COPC, ITIL and PRINCE II practitioners.

We provide customer technology solutions, artificial intelligence (AI) and machine learning solutions to Top 500 companies in the Financial Services, Telco, Healthcare, Insurance, Automotive and Retail sectors.

Genii leverage NLP, Text Analytics and machine learning on platforms such as Google, AWS and Azure for the prediction models.We have developed our own proprietary Ai machine learning capability and algorithms on a cloud based GDPR compliant platform.

Genii provides business wide analytics through its Quantum analytical QA modules as well as through its Interaction Analytics Insights.

Genii Quantum leverages Big Data and Customer Interactions to provide insights and predict future consumer behaviours

The Quantum product suite consist of three solutions that enable companies to develop customer insights to improve CX, operations and business, while enabling proactive customer engagement, digital transformation, RPA and robotics.

Genii provides these solutions combining humans and Ai/Machine Learning, to develop these insights, depending on your data access, process maturity and strategic initiatives toward enabling digital strategies.

Depending on your requirements and digital maturity, we provide technology with humans in the loop, fully automated machine learning capability and or fully blown Ai platforms.

Genii Analytics delivers efficiency gains to call centres

Genii Ai secures multimillion-dollar funding