1:40
Jul 13, 2021

Beta Systems enhances partnership with JMR Software

Beta Systems has enhanced its partnership agreement with JMR Software by including the HORIZONT workload automation solution to the fold.

3:50

How has remote working affected ITSM business requirements?

The right ITSM dramatically influences how well IT support agents and users manage remote working conditions.

6:00
Jun 7, 2021

Automate complaint management

The primary aims of complaints management are twofold: to assist the customer and to ultimately benefit the business by identifying areas for improvement.