Why is local no longer lekker?
South African companies have the misconception that international solutions are better than homegrown ones, says Richard Firth, CEO of MIP Holdings.
Getting bots right for inbound work and customer engagement
Bots essentially automate processes, and the steps and complexity of processes will dictate how effectively the bot can deliver on expectations, says Richard Firth, CEO of MIP Holdings.
Big data is big, but it must be real-time
When information derived from the data is integrated back into the business in the right way, real-time feeds can start informing real-time interactions with existing business processes, says Richard Firth, CEO of MIP Holdings.
What disaster recovery reveals about the channel's future
Work from home, or remote working, is likely here to stay.