4:50

Getting bots right for inbound work and customer engagement

Bots essentially automate processes, and the steps and complexity of processes will dictate how effectively the bot can deliver on expectations, says Richard Firth, CEO of MIP Holdings.

3:40
Jul 27, 2020

Big data is big, but it must be real-time

When information derived from the data is integrated back into the business in the right way, real-time feeds can start informing real-time interactions with existing business processes, says Richard Firth, CEO of MIP Holdings.

4:40
Jul 20, 2020

What disaster recovery reveals about the channel's future

Work from home, or remote working, is likely here to stay.