2:40
Sep 23, 2020

Passive voice biometrics for collections? Really?

Passive voice biometrics delivers the biggest return on investment where a contact centre environment speaks to the same customer on multiple occasions, says Vanda Dickson, business development, OneVault.

4:40
Aug 24, 2020

Data breaches and the impact on your contact centre

Voice biometrics can help mitigate your risk, says OneVault.

Passive voice biometrics in customer experience
Passive voice biometrics is the future of remote authentication within a contact centre, says Vanda Dickson, business development head at OneVault.
23 Jul 2020