TechForum
Aug 17, 2026

AI is making call centres more expensive – not cheaper

Operators are discovering that the real cost of AI is not the software licence – it's the infrastructure required to run it, says Sanjay Govender, head of GBS/BPO solutions at Qrent.

TechForum
May 6, 2026

CIOs paying for a waste problem vendors created

Organisations sign impressive contracts, but too many vendors disappear when hardware reaches end of life, says Kwirirai Rukowo, managing executive of Qrent.

TechForum
Mar 24, 2026

Chip shortage is a crisis of availability – not supply

Redeployed or optimised devices reduce dependence on volatile chip markets and mitigate the operational risks caused by scarcity, says Kwirirai Rukowo, managing executive of Qrent.