Profile

As of 1 October 2025, Morgan stepped into the role of Country Manager of Ricoh South Africa following the company's transition to a Business Partner-only model. She is leading the organisation through this strategic transformation, designed to enhance service delivery, streamline operations, and ensure long-term sustainability — while continuing to uphold the high standards customers expect from Ricoh.

Morgan joined Ricoh South Africa as Finance Director on 1 February 2021, overseeing Finance, Service Revenue, Supply Chain, and Business Intelligence.

She is a strategic business executive with over 15 years' experience driving rapid expansion and growth through the development and implementation of financial and operational strategy, acquisitions, and corporate transactions for both national and international companies.

Andre Hagen is Ricoh's Director of Operations, responsible for ensuring strategic alignment across the company's operational functions and providing a platform for smooth service delivery across the organisation.

Having joined Ricoh in 2020, Andre credits the recent consolidation of Ricoh's offices, warehouses and supply chain warehouse to a state-of-the-art facility in Meadowview, Gauteng, a project that was his sole responsibility, as one of his career highlights to date. It has already delivered substantial cost savings for the company, optimising its processes to attain operational efficiencies in a single location, while reducing its environmental footprint and energy consumption using alternative energy.

Andre believes that working at a global organisation like Ricoh not only gives him an opportunity to reflect on what other international operations are doing to hit their targets from a performance and margin level, but also helps to bring this knowledge home in a South African market context. This alignment of local and international best practices maintains Ricoh's market leadership in the solutions space.

As of 1 October, Mark assumed the role of Sales Director of Ricoh South Africa following the company's transition to a Business Partner-only model. He is leading sales with Ricoh's business partners across South Africa through this strategic shift, aiming to enhance service delivery, streamline sales operations, and ensure long-term sustainability within the channel.

Mark Tyldesley is the Head of Indirect Channel Operations at Ricoh South Africa. He is responsible for designing and delivering all business partner sales strategies and activities, driving digital transformation within the indirect channel, and contributing to the strategic management of the company as a senior leader.

Having joined Ricoh in 2007, Mark counts among his highlights the privilege of managing and mentoring many high-performing sales professionals. His achievements include quota clubs, Sales Manager of the Year, Business Development Manager of the Year, playing a key role in the SHARE implementation, and representing Ricoh across various countries.

Jolene Castelyn is Ricoh's Marketing Executive, and is responsible for managing all of Ricoh's marketing activities, including product marketing, PR and communications.

She joined Ricoh in 2009 as Direct Sales Executive, and has served the company in several other senior roles, including Business Development Manager for the IT distribution channel, and also Business Generation Manager. Her recent achievements with the company include launching and managing the independent retail channel specialising in sublimation printing, and launching and managing IT distribution for Ricoh South Africa.

An accomplished marketer with a strong background in B2B, channel, retail and independent retail, Jolene is an experienced leader focused on creating and executing strategies and campaigns. Prior to joining Ricoh, Jolene managed direct sales accounts in the IT and automotive industries for the likes of Cargo Motors and Imperia Toyota, giving her unique insights into managing multi-disciplinary projects and navigating complex challenges.

Airleen Singaram is a seasoned Human Resources leader with extensive experience in shaping people strategies that enable organisational transformation, operational excellence, and sustainable business growth. With a strong foundation built over more than a decade in senior HR leadership roles, Airleen brings proven expertise in strategic workforce planning, organisational design, leadership development, and driving high performance cultures.

Her career journey spans complex environments, including technology, professional services, and corporate support functions. Prior to her current role, Airleen served as a Senior Human Resource Business Partner at Ricoh SA, where she successfully led large scale change initiatives, strengthened talent pipelines, and enabled business agility through people centric strategies. Her earlier roles within the Altron Group further shaped her capabilities in industrial relations, talent development, organisational effectiveness, and stakeholder management.