What consumers expect from holiday shopping in 2020
Eliminating bias is the new frontier of AI innovation
More must be done to accelerate the synthesis of diverse and inclusive perspectives in the AI creation process, says Rudeon Snell, global senior director: Industries & Customer Advisory at SAP.
COVID-19’s impact on logistics creates ripple effect in other industries
Logistics firms should seek ways to digitalise the customer experience to create new ways of engaging with customers, says Samantha Naidoo, logistics industry value advisor at SAP Africa.