What consumers expect from holiday shopping in 2020
New social distancing norms and the rise in online shopping forced retailers to prioritise digital experiences along with physical in-store experiences,, says SAP's Cameron Beveridge
5:40
Four ways banks can win the customer affinity battle
Digitisation is the top priority, says Darrel Orsmond, financial services industry head at SAP Africa.
4:50
Eliminating bias is the new frontier of AI innovation
More must be done to accelerate the synthesis of diverse and inclusive perspectives in the AI creation process, says Rudeon Snell, global senior director: Industries & Customer Advisory at SAP.
5:10
COVID-19’s impact on logistics creates ripple effect in other industries
Logistics firms should seek ways to digitalise the customer experience to create new ways of engaging with customers, says Samantha Naidoo, logistics industry value advisor at SAP Africa.