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The rapidly evolving nature of customer-centricity
An effective customer focus can be a business differentiator, but the pandemic and the changing attitude of customers means technology is key in meeting customer demands.
by Rodney Weidemann
5:10
Digitising CX will increase customer loyalty
Loyalty is built on repeatedly delivering a good customer experience, which is why digitisation is so important.
by Rodney Weidemann 3:20
Customers are all riding out the same storm in different boats
Listening with empathy will let companies provide products, services and – most importantly – experiences that genuinely serve customers' needs.
by Rodney Weidemann 0:40
White paper: Experience management in retail banking
Exceeding expectations to gain a competitive advantage.