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5:10
Dec 14, 2020

Digitising CX will increase customer loyalty

Loyalty is built on repeatedly delivering a good customer experience, which is why digitisation is so important.

3:20

Customers are all riding out the same storm in different boats

Listening with empathy will let companies provide products, services and – most importantly – experiences that genuinely serve customers' needs.

0:40
Oct 28, 2020

White paper: Experience management in retail banking

Exceeding expectations to gain a competitive advantage.