TechForum
The organisations that will lead the future are those that successfully combine AI with governance, local expertise and experienced payroll professionals, says Thyann Delport, senior manager: HRO operations and client delivery at SoluGrowth.
Business
Why Africa’s BPO future will be defined by capability, not cost
The future of outsourcing will not be determined by labour cost alone, says Zandile Myeni, growth and marketing executive, SoluGrowth.
TechForum
Why business process architecture is the missing link in digital transformation
Business process architecture connects strategy to execution, says Mpho Tladi, manager at SoluGrowth.
TechForum
The case for South African F&A BPO: What US multinationals don't want to miss
When done well, F&A BPO drives deeper engagement, stronger trust, higher CSATs and sustainable value, says Sean Burr, associate director: head of GBS Finance & Accounting at SoluGrowth.