CX
Contact centres become escalation centres as customers self-serve
Contact centres are becoming the last port of call for customers after they have been unable to find answers or resolve problems on digital channels.
White Papers
White paper: Go to the cloud the smart way with an optimisation and licensing assessment
Take an optimisation and licensing assessment and save 40% on licensing and compute costs.
Financials
Payment revolution to boost economies and financial inclusion
The digital payment revolution is well underway and is set to drive financial inclusion, a webinar heard.
Security
Synthesis hosts cyber security panel discussion
There is a massive shortage of security skills – training for these can alleviate security challenges and help tackle SA's staggering unemployment rate, the experts noted.