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Adapting to change:
User Adoption & Technology

Optimise your software investment through effective Change Management


21 June 2022 | Online
A complimentary ITWeb Webinar brought to you in partnership with The CRM Team

Register for the Webinar

Date: 21 June 2022

Time: 10:00 (GMT+2)

Duration: 1 hour

Drive change and adoption of your technology investments

New technology solutions may promise to improve your business, but without user buy-in and adoption, your ROI and business impacts may be disappointing.

The CRM Team, in partnership with ITWeb, invites you to this topical session to learn how effective change management and training improves user adoption and helps maximise your investment in new solutions. Whether you are planning to implement a new solution or already have a solution that users are failing to embrace, our user adoption, training and Change Management Practitioners will outline how to improve adoption through proven methodologies.

Join us to get an overview of the most effective Adoption and Change Management strategies to accelerate your digital transformation. You will see first-hand how to rapidly release the full value from your technology investments as our Change Management Practitioners share their insight and practical tips for maximising user adoption.

Why should you attend?

Discover what works, and what doesn’t, in change management and user adoption programmes

Learn the most effective ways to plan and implement a user adoption strategy

Find out how to achieve measurable improvements in adoption and boost your technology ROI

Hear how The CRM Team’s user adoption, training and change management BU can help



Welcome and introduction

James Francis, writer and ITWeb Brainstorm contributor


Where technology implementations go wrong – the people problem

Mark James, Head of Training and User Adoption, The CRM Team


Planning and implementing an effective change management and adoption strategy

Mark James, Head of Training and User Adoption, The CRM Team


Q&A and closing

James Francis, writer and ITWeb Brainstorm contributor


Who should attend?

If you are tasked with implementing a new technology solution, this event is for you! Including:

CEOs, CIOs, CTOs, Project Managers, HR and training executives


Event Sponsors

About The CRM Team

We partner with our customers to automate marketing, improve sales forecasting, and deliver omnichannel customer service. Integrating cutting-edge Microsoft technologies to transform their business from reactive to proactive. Customers benefit from our exclusive implementation methodology and User Adoption Strategy, which are designed to help their organization evolve and turn into a successful growth story.

Visit: www.thecrmteam.com