Date: 22 June 2023
Time: 11:00 (GMT+2)
Duration: 60 minutes
Benchmarks and KPIs for better service desk performance
In challenging economic environments, CIOs are under pressure to drive digital transformation, adopt intelligent tools, and deliver with fewer resources. To reach the highest standards of excellence for IT services, IT leaders need to implement tools and technologies that allow rapid deployment of process changes. This is important for IT and the business to realize value faster.
Join Subhashree Veeraraghavan
as she discusses how benchmarking helps organisations prioritise and allocate resources strategically, and the need for solutions to be fast, easy, affordable, and powerful.
- How benchmarking improves processes, products, and services
- Measuring and tracking the KPIs that matter
- What levers to pull to enhance employee experience and improve agent productivity
See how to achieve insights and improvements across employee experience, agent productivity, service desk efficiency, and scalability
Learn about the characteristics that determine agent productivity and service desk efficiency
Find out how to improve performance and future-proof service management
Agenda
Trends and challenges in modern service desk management
Subhashree Veeraraghavan, manager of product marketing, Freshworks
Key metrics and methods to benchmark your IT team’s performance and gain insights on IT service desk excellence
Subhashree Veeraraghavan, manager of product marketing, Freshworks
Who should attend?
This event is for you if you are an IT or service desk decision maker in enterprises in the hi-tech, FMCG, BFSI, manufacturing, real estate, education, mining, retail/e-commerce, telecoms, or business services sectors, including:
CIOs, CTOs and CDOs, IT directors, IT infrastructure managers, IT service desk managers, Heads of technical support, IT service delivery heads, Contact/call centre directors
About Freshworks
Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close and keep their customers for life. We believe your business deserves better software – software that’s ready to go, easy to set up and use, and requires minimal customisation – backed by our world-class support. Today, over 40 000 customers trust our software to run their business.
Visit: www.freshworks.com
