How to harness WhatsApp for better service in a mobile-first world
WhatsApp has over 2 billion users globally; it is now the default channel for messaging especially in Africa, the Middle East and India. So how do brands leverage this new channel for mobile-first customers? The answer is WhatsApp Business API.
With its reach, convenience, and familiarity, WhatsApp has now become the new toll-free for customer service. It not only helps you meet your customers where they are but also greatly improves the speed of customer service.
At this complimentary ITWeb webinar brought to you in partnership with Freshworks, customer service professionals will discover how WhatsApp is replacing traditional engagement channels, and how you can integrate this service channel to cater for a mobile-first customer base.
Learn about the emerging customer service channels of choice, hear real-world case studies of organisations leading in messaging platform customer service, and see the Freshworks WhatsApp Business API in action.
Find out why WhatsApp is taking over traditional service channels like phone and emails
See how Freshworks as a WhatsApp Business Solution provider can help you
Learn how to get started with WhatsApp Business API for customer service
Get real-world examples on how Freshworks' customers are using AI chatbots on WhatsApp to improve CSAT & ROI
This event is for enterprise professionals tasked with customer service and experience including:
CX specialist, CX manager, CX Leader, Customer services manager, Customer support manager, IT operations head, Client advocacy lead , Client care manager, Contact centre operations manager, Client retention director, Chief Digital Officer
Changing trends in social media, messaging and customer engagement
Roger Koch, Personalisation Programme Manager, Clicks
The rise of WhatsApp as a key channel
The Freshworks WhatsApp Business API, what it offers, how to integrate it, and how real world customers have deployed it to improve customer service
Q & A
Conclusion & Closing remarks