How to increase the drive toward digital First Call Resolution and consistent customer experience improvement.
The importance of performing channel migrations from voice to non-voice as well as increasing their accuracy and knowledge of customers.
How to enhance Customerand Employee Experience while reducing costs per contact.
Decreasing the call Average Handling Time (AHT) and better help predict customer behaviour.
Learn how to transform your business processes intelligent technologies.
The How bots are enhancing Customer Experience Webinar will be of considerable interest to a wide range of businesses with a broad range of functions, including, but not limited to, chiefs, VPs, GMs, directors, heads, managers, supervisors of:
Business and systems automation and optimisation; Business Process Management; Data Science and Analytics ; Process engineering and management; Enterprise, solutions and systems Architecture; Robotic process automation (RPA); Strategy and advisory; Operations; Procurement; Digital Transformation and Innovation; Information Technology; AI, Machine Learning and IoT; Customer Experience; Call Centre; Customer Service
Agenda
How Bots are enhancing Customer Experience
Johan Du Preez, Business Development, Automation, iOCO
Phumi Ndobo, Cluster Exec, Gauteng Sales, iOCO
Discussion
Nastassia Arendse, Financial Journalist
Johan Du Preez, Business Development, Automation, iOCO
Phumi Ndobo, Cluster Exec, Gauteng Sales, iOCO
Driven by our purpose to Solve, iOCO brings together leading-edge technology and great people to create solutions that transform business. iOCO is your digital journey partner in an exponential future.
Visit: www.ioco.tech
