I am an experienced and versatile IT Pre-sales Solutions Architect/Sales Engineer, with 20 years’ experience of designing, implementing and supporting customer IT Infrastructures, having recently specilising in Microsoft Management and Security. Customer-facing, with experience of managing projects with responsibility for both technical design/implementation and managing project teams - and have a wide range of experience in multiple market sectors, with customers ranging from SMB to Enterprise. I am a professional and adaptable person who is efficient and conscientious in everything I do. I am able to work on my own initiative as well as part of a team as in my current position a mixture of these skills is required. I have the ability to adapt to situations to help improve relationships with the customer, ensuring to install confidence into the customer and helping to define a good working relationship. I have a high level of communications skills, enabling me to communicate with customers and colleagues at all levels. I have the ability to learn and understand new technology quickly and if required to spend time outside of the working environment ensuring that I’m prepared to provide the customer with relevant skills and knowledge. I am committed to ensuring that my accreditations stay current and improve these through training programmes or on a self-taught basis.