Johannesburg, 23 Aug 2016
Infographic: Interactive Intelligence - Omni-channel is not optional.
The way customers interact with you is changing.
They want to be able to contact you across a wide variety of channels - and receive a consistent customer experience across them all. It's time to put the customer at the center of every channel strategy and implement a shared data model that makes true Omnichannel customer service possible, says Interactive Intelligence.
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