Johannesburg, 10 Jan 2013
Average handling time (AHT) is consistently rated as the most important metric in the contact centre. It is easy to measure and provides a numerical guide as to the efficiency of the contact centre.
So, how can you reduce your average handling time?
In this Webinar, we will look at 10 ways that you can use to reduce average handling time.
And being an interactive Webinar, you will also have a chance to participate in the discussion. We will also run one of its popular 'Top Tips' sessions, where you can learn from the audience how they have managed to reduce AHT.
Thursday 17 January @ 1pm UK time. Click here to register.
Panellists
* Jonty Pearce, Call Centre Helper
* Mike Murphy, Interactive Intelligence
* Carolyn Blunt, Real Results
Topics to be discussed
* Effective questioning techniques and filtering structures
* How to control the call
* Use of quality monitoring
* The best ways to deal with complex calls
* Agent training
* Call avoidance strategies
* Automated processes
* Reducing on hold time
* Using new technology
* Top tips from the audience
* Interactive questions and answers
This Webinar is brought to you by Call Centre Helper and is sponsored by Interactive Intelligence.
You won't want to miss this exciting Webinar. Click here to register.
This Webinar will be held at 1pm UK time, 2pm in Paris and South Africa, and 8am in New York. A replay facility will also be available.
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