evolv networks boosts IT management offering with Autotask and N-central

Issued by evolv networks
Cape Town, 02 Apr 2012

The revamped evolv networks Service Desk offering utilises Autotask as the PSA solution and includes capabilities such as contract management, integrated change management database (CMBD), reporting on CMDB devices and their related tickets and project management, to name a few.

Other services extend all the way to onsite IT departments that can leverage the Autotask functionality to manage their in-house tickets/queues and transfer tickets seamlessly to and from evolv networks.

“The scope of our Service Desk offering and the value it adds to our customers is massive,” says Gerhard Conradie, MD at evolv networks. “Reporting on individual user/devices ensures that patterns are easily discovered so that corrective action can be taken. This saves the customer valuable time and money while ensuring that we remain vigilant in driving down issues and support costs. Queue management and escalations also ensure that customer issues are resolved within our SLA commitments.”

The RMM offering utilises N-able N-central, which manages the discovery and monitoring of network devices ranging from servers to workstations, as well as manageable devices such as routers and switches. Through availability and performance monitoring, issues are logged and the system takes corrective self-healing action to resolve the issue where possible. N-central also populates the Autotask database with the discovered devices and automatically logs tickets against these devices. This allows for rapid preventative issue alerting and resolution as well as a detailed ticket history to identify the root cause of issues.

The management offering is rounded off by an enterprise reporting system that generates value added reports such as executive summaries (high level infrastructure overview information such as back-ups, patching, utilisation and growth), technical summaries (utilisation trends and service availability), life cycle management and numerous additional reports. The reports also highlight how the proactive programs and preventative maintenance systems are effective in resolving issues before they cause system downtime, a clear differentiator compared to other IT providers.

"N-central allows us to monitor services ranging from virtualisation environments like VMware ESX/ESXi and network devices from a performance and hardware health perspective," says Francois Conradie, Technical Director at evolv networks. "The powerful reporting and event correlation engine give us the ability to predict failures as well as growth requirements and allows us to budget for hardware replacement and upgrades."

evolv networks

evolv networks was founded in 2005 with the goal of supplying superior IT consulting and support services to small (one to 50 computer users) and medium (50 to 250 computer users) size companies. Equipped with industry leading technical skills, it has remained committed to this strategy. It strives to better understand its customers and through this it is able to align technology with their business needs and processes.

As an IT service partner, it also knows that technology never stands still, and through its own evolution, it has brought value-adding technologies to its customers. Through careful maturity testing and entrenching new technology in its environment, it ensures the solutions it supplies are business ready. This methodology comes from deep technical roots in ensuring that solutions are tried and tested.

evolv networks also has skills in the enterprise management field utilising Microsoft System Center technologies such as System Center Operations Manager and Configuration Manager. These skills have unlocked benefits for its small/medium and large customers who utilise its skills with these systems as well as enabling small/medium customers to have truly enterprise management solutions without the need for in-house skills.

As experts in the design, deployment and support of IT infrastructure, evolv networks continues finding innovative ways to use technology to add value to its customers. www.evolvnetworks.com

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evolv networks boosts IT management offering with Autotask and N-central

evolv networks has positioned itself as a leader in the SME management space through the deployment of leading Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) systems.