Forum highlights IT cost-cutting

Johannesburg, 30 Apr 2009

IT professionals can learn how to respond more effectively to the recession at ITWeb's Executive Forum, hosted in partnership with AL Indigo.

The event will take place on 5 May at The Forum, Bryanston, in Johannesburg and on 6 May at the Radisson Hotel in Cape Town.

Qualified senior level IT professionals, who can attend the forums for free, will learn how to tighten integration, slash their IT infrastructure library (ITIL) costs and drive greater business value. They will also hear from ITIL expert Ken Turbitt, president and CEO of Service Management Consultancy.

The focus will be on BMC Software's enhancements to two pillars of its Business Service Management (BSM) platform: the BMC Remedy IT Service Management (ITSM) Suite and the BMC Atrium technology platform.

The ITWeb and AL Indigo event will help CIOs and IT directors understand how to make the best use of their Remedy implementation, and get up to speed on the latest platform release.

According to Muhammed Omar, chief technical officer at AL Indigo, the BMC Remedy ITSM platform reduces complexity and makes customer support, change management and asset management integrated and more efficient. “With the next-generation BMC Remedy ITSM you gain business transparency, visibility and control across all of service support with one solution,” Omar explains.

“Remedy ITSM provides the seamless integration across processes required to deliver the high quality of IT service an organisation demands,” he adds. ” The new enhancements help the platform identify and understand IT and technology elements of individual services, making IT more transparent and automated.

“In the current belt-tightening environment, the platform can help organisations reduce unnecessary testing by 35% to 40% and governance costs by up to 50% through automated standard changes and improved change planning,” Omar points out.

“This is a great opportunity for companies that want a solution to manage company-wide incident management and change management workflow, as well as associated service levels and assets,” he advises.