White paper: Reveal hidden ROI with customer engagement analytics
This tool can be extremely cost-effective when monitoring customer engagements across channels.
Globe Telecom deploys Aspect Unified IP
The Aspect omnichannel customer interaction management software met all of Globe Telecom's business user and technical requirements.
Aspect Software announces Aspect Via Workforce Management for Microsoft Azure
Aspect Software now supports Microsoft Azure for its flagship Aspect Via Platform, a cloud solution for contact centre workforce management.
William Hill, Aspect Software form strategic partnership
With such a fast-paced sector and ever-changing market, William Hill looked for an industry-leading strategic partner that understood the changing landscape in the digital space and the ever-changing needs of customers in today’s world.
eBook: Improving interactions between consumers and agents with workforce management
Customers want more when interacting with businesses, and they expect great service from start to finish throughout the customer journey.
White paper: Clear skies for customer service
Cloud technology is revolutionising the customer engagement platform.
Customers ready for channel shift on their terms
Research by Aspect Software finds 67% are comfortable with moving beyond traditional channels of interaction in favour of more modern channels for engagement.
ACE 2019: It's go time
The Aspect conference will be held at the Venetian Resort, in Las Vegas, from 29 July to 1 August.
Telephone becomes a last resort
Traditional communications channels are becoming less popular for consumers, says Colin Whelan, principle WFO solutions consultant at Aspect Software.
Consumers get comfy with bots
Customers are becoming increasingly comfortable with human-mimicking robots in customer service, says new Aspect Software research.
Digital transformation projects will dominate in 2019
Technologies like AI, IOT and big data analytics will continue to disrupt the customer experience in 2019, says Stephen Ball, senior VP Europe & Africa at Aspect Software.