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Aug 22, 2019

White paper: Reveal hidden ROI with customer engagement analytics

This tool can be extremely cost-effective when monitoring customer engagements across channels.

Jul 17, 2019

Globe Telecom deploys Aspect Unified IP

The Aspect omnichannel customer interaction management software met all of Globe Telecom's business user and technical requirements.

Jul 15, 2019

Aspect Software announces Aspect Via Workforce Management for Microsoft Azure

Aspect Software now supports Microsoft Azure for its flagship Aspect Via Platform, a cloud solution for contact centre workforce management.

Jul 11, 2019

William Hill, Aspect Software form strategic partnership

With such a fast-paced sector and ever-changing market, William Hill looked for an industry-leading strategic partner that understood the changing landscape in the digital space and the ever-changing needs of customers in today’s world.

Apr 29, 2019

eBook: Improving interactions between consumers and agents with workforce management

Customers want more when interacting with businesses, and they expect great service from start to finish throughout the customer journey.


White paper: Clear skies for customer service

Cloud technology is revolutionising the customer engagement platform.

Mar 19, 2019

Customers ready for channel shift on their terms

Research by Aspect Software finds 67% are comfortable with moving beyond traditional channels of interaction in favour of more modern channels for engagement.


ACE 2019: It's go time

The Aspect conference will be held at the Venetian Resort, in Las Vegas, from 29 July to 1 August.

Feb 19, 2019

Telephone becomes a last resort

Traditional communications channels are becoming less popular for consumers, says Colin Whelan, principle WFO solutions consultant at Aspect Software.


Consumers get comfy with bots

Customers are becoming increasingly comfortable with human-mimicking robots in customer service, says new Aspect Software research.

Jan 10, 2019

Digital transformation projects will dominate in 2019

Technologies like AI, IOT and big data analytics will continue to disrupt the customer experience in 2019, says Stephen Ball, senior VP Europe & Africa at Aspect Software.


Vector Capital to buy Aspect Software

The transaction is subject to standard and customary closing conditions and is expected to close in the first quarter of 2019.