This tool can be extremely cost-effective when monitoring customer engagements across channels.
Press release
Client content
Whitepaper
Timeline
2019
August
- 22.
July
- 17. The Aspect omnichannel customer interaction management software met all of Globe Telecom's business user and technical requirements.
- 15. Aspect Software now supports Microsoft Azure for its flagship Aspect Via Platform, a cloud solution for contact centre workforce management.
- 11. With such a fast-paced sector and ever-changing market, William Hill looked for an industry-leading strategic partner that understood the changing landscape in the digital space and the ever-changing needs of customers in today’s world.
April
- 29. Customers want more when interacting with businesses, and they expect great service from start to finish throughout the customer journey.
- 4. Cloud technology is revolutionising the customer engagement platform.
March
- 19. Research by Aspect Software finds 67% are comfortable with moving beyond traditional channels of interaction in favour of more modern channels for engagement.
- 13. The Aspect conference will be held at the Venetian Resort, in Las Vegas, from 29 July to 1 August.
February
- 19. Traditional communications channels are becoming less popular for consumers, says Colin Whelan, principle WFO solutions consultant at Aspect Software.
January
- 29. Customers are becoming increasingly comfortable with human-mimicking robots in customer service, says new Aspect Software research.
- 10. Technologies like AI, IOT and big data analytics will continue to disrupt the customer experience in 2019, says Stephen Ball, senior VP Europe & Africa at Aspect Software.
- 9. The transaction is subject to standard and customary closing conditions and is expected to close in the first quarter of 2019.