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Avaya helps companies with their contact centres so they can experience technology innovation without disruption to their existing operations.
The company was positioned as a leader in The Aragon Research Globe for Intelligent Contact Centers, enabling enhanced customer and employee experiences driven by AI.
The South Africa Chapter of the International Avaya Users Group will host events on 8 November in Johannesburg and 10 November in Cape Town.
The report highlights the company’s focus on environment, social and governance progress, and its commitment to setting company-wide emissions reduction targets.
The partnership aims to provide a frictionless customer experience to MEA customers.
The collaboration will enable businesses to deliver better experiences to their customers through an all-inclusive, easy-to-manage subscription-based service.
At GITEX 2022, Avaya will showcase how 'innovation without disruption' enables organisations to roll out advanced capabilities to address customer and employee needs.
Avaya will highlight Avaya OneCloud’s ability to infuse AI into every experience at the CEM Africa Summit 2022 this week.
Total Experience is the interconnection of customer, employee, user and multi-experience, says Avaya.
Together the companies will deliver Avaya OneCloud solutions on Microsoft Azure.
Merchants will host a range of Avaya OneCloud portfolio solutions and make them available to businesses through a cloud-based subscription model.
The companies have partnered to accelerate their customers’ transformation to the cloud.