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CPaaS: How to compose collaboration and communication services at scale
CPaaS is an over-the-top communications platform that allows companies to deliver connectivity between applications, people and objects.by Tiana Cline
New AI workflow capability for Avaya OneCloud CCaaS infused with new voice, digital engagement features to enhance customer experience
Avaya adds new capabilities to Avaya OneCloud CCaaS that deliver better outcomes by connecting voice, digital and AI applications using a single visual design environment.
Avaya expands availability of OneCloud CCaaS into SA
With this expanded availability, the company is providing local organisations with digital capabilities that better connect customers and employees across any touchpoint, modality, device and channel.