The contact centre transformation project comes as Merchants looks to achieve new levels of growth in the increasingly competitive BPO industry.
- 16. today
- 17. today South African organisations are making headway on augmenting machine intelligence to drive better customer experiences, says Avaya’s Yaser Alzubaidi, speaking at Gartner Symposium/ITxpo.
- today 04. Avaya will display proven communications and collaboration use-cases developed in conjunction with customers and partners from across the globe.
- 19. today Even Flow Distribution will supply and support Avaya’s range of contact centre and unified communications solutions.