With this expanded availability, the company is providing local organisations with digital capabilities that better connect customers and employees across any touchpoint, modality, device and channel.
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Customers need to connect effortlessly, when and how they want, whether it’s using voice, chat, mobile or an app, says Avaya.
today CCaaS is a software model that allows organisations to acquire the applications and technologies they need to meet their customer experience strategies.
AI-enhanced meetings and integrated voice and video calling powered by Avaya OneCloud CPaaS can now extend existing on-premises calling tech with Avaya Spaces.
today The devices include a redesigned Avaya Vantage K155 with Amazon Alexa built-in, as well as a new Avaya IP Conference Phone B129 and Avaya Huddle Camera HC010.
today Total revenue increased 4% year-over-year to $743 million and Avaya OneCloud ARR increased 38% sequentially to $262 million.