Sep 26, 2018

Contact centres look to cloud for a CX-centric future

African SME contact centres believe robotic process automation will have a significant impact on their businesses within the next 12 months, says Kevin Le Roux, head of Business Development at Pivotal Data.

Aug 13, 2018

eBook: Eight drivers for cloud transformation

Contact centres need the agility to adapt to the new ways of customer engagement.

Aug 2, 2018

African contact centres look to cloud

The appetite is growing for many contact centres in Africa to evolve into as a service contracts, says Kevin Le Roux, head of Business Development at Pivotal Data.

Jul 25, 2018

Cloud transformation drives contact centre evolution in Africa

The adoption of CCaaS is a worldwide phenomenon that has set the stage for contact centres of all sizes to transform their operations, says Kevin Le Roux, head of Business Development at Pivotal Data.

Jul 11, 2018

Pivotal Data improves contact centre CX

The company has integrated OneVault's voice biometric authentication solution into its contact centre solution as a value-added feature.

Jul 3, 2018

2018 Genesys Cloud Transformation Survey

The survey analyses cloud contact centre trends, forecasts and predictions across five African countries.

Jun 27, 2018

Role of partners in IntegriSure's ICT roadmap

Pivotal Data took over the PureConnect support role for IntegriSure in 2015 and assisted with a number of upgrade projects.

May 23, 2018

eBook: Embracing the experience economy

The role and function of the contact centre in the modern enterprise has evolved, says Pivotal Data.

Apr 11, 2018

Roadmap essential to advance up CX maturity curve

It is ultimately the delivery of superior customer experience that will differentiate a business from its competitors and deliver a strategic advantage, says Prince Mashayahanya, Product Manager Pivotal Data.

Jan 17, 2018

BetterLife Group selects Pivotal Data

Pivotal Data has helped to enhance the group's business capabilities by giving it access to a resilient and scalable omni-channel contact centre.

Nov 17, 2017

Meeting the demands of the future workforce

Cloud computing will play a central role in enabling mobility and remote working, says Allan Macfarlane, CTO at Pivotal Data.

Oct 2, 2017

Plugging South Africa's skills gap

The country has a wealth of talent to narrow the skills deficit; identifying it is a major stumbling block, says Joel Stransky, co-founder of Pivotal Talent.