Pivotal
4:20
26 Sep

Contact centres look to cloud for a CX-centric future

African SME contact centres believe robotic process automation will have a significant impact on their businesses within the next 12 months, says Kevin Le Roux, head of Business Development at Pivotal Data.

0:30
Aug 13, 2018

eBook: Eight drivers for cloud transformation

Contact centres need the agility to adapt to the new ways of customer engagement.

4:20

African contact centres look to cloud

The appetite is growing for many contact centres in Africa to evolve into as a service contracts, says Kevin Le Roux, head of Business Development at Pivotal Data.

5:00

Cloud transformation drives contact centre evolution in Africa

The adoption of CCaaS is a worldwide phenomenon that has set the stage for contact centres of all sizes to transform their operations, says Kevin Le Roux, head of Business Development at Pivotal Data.

3:20
Jul 11, 2018

Pivotal Data improves contact centre CX

The company has integrated OneVault's voice biometric authentication solution into its contact centre solution as a value-added feature.

0:50
Jul 3, 2018

2018 Genesys Cloud Transformation Survey

The survey analyses cloud contact centre trends, forecasts and predictions across five African countries.

4:20
Jun 27, 2018

Role of partners in IntegriSure's ICT roadmap

Pivotal Data took over the PureConnect support role for IntegriSure in 2015 and assisted with a number of upgrade projects.

0:50
May 23, 2018

eBook: Embracing the experience economy

The role and function of the contact centre in the modern enterprise has evolved, says Pivotal Data.

2:20

Roadmap essential to advance up CX maturity curve

It is ultimately the delivery of superior customer experience that will differentiate a business from its competitors and deliver a strategic advantage, says Prince Mashayahanya, Product Manager Pivotal Data.

7:00
Jan 17, 2018

BetterLife Group selects Pivotal Data

Pivotal Data has helped to enhance the group's business capabilities by giving it access to a resilient and scalable omni-channel contact centre.

4:30
Nov 17, 2017

Meeting the demands of the future workforce

Cloud computing will play a central role in enabling mobility and remote working, says Allan Macfarlane, CTO at Pivotal Data.

4:10

Plugging South Africa's skills gap

The country has a wealth of talent to narrow the skills deficit; identifying it is a major stumbling block, says Joel Stransky, co-founder of Pivotal Talent.